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Why Delegate The Maintenance Of The Company's Computer Equipment?


The company's information system is key to ensuring its proper functioning and competitiveness. However, a study conducted by the firm Optimum revealed that 56% of the IT budget of companies would be allocated to the resolution of incidents.

Entrusting the management and maintenance of the IS is done regardless of its complexity. We will see here why it is important to have an operational IT infrastructure and the benefits of outsourced maintenance, not without having reviewed the three levels of IT maintenance.

The Challenges of an Operational Computer Park

A major malfunction, with or without business interruption, can have serious consequences on your business. An operational computer park involves preventing and correcting the risks of both hardware and software incidents, ensuring maximum "IS availability," and improving security.

Concerning the most common computer problems, an Easypanel study has shown that faulty or obsolete equipment is the cause of approximately half an hour of lost productivity per workstation and per working day!

Obsolete equipment (computers that row, network problems, etc.) and software with security flaws that can lead to data loss are all reasons to keep the computer system up to date. This involves the management and maintenance of hardware and software resources.

The Three Levels of Maintenance

We can distinguish three levels of IT maintenance:

  • Preventive maintenance, which consists of anticipating failures of hardware and software assets and preventing them from occurring;
  • Curative maintenance (or corrective maintenance) intervenes when the problem appears. It is a question here of correcting it: either in "troubleshooting" by providing a transitory solution while waiting for a permanent solution or in "repair" without an intermediate step;
  • Evolutionary maintenance aims to develop the information system according to technological advances and, therefore, to improve its performance.

The Benefits of Outsourced Maintenance

Knowing the three levels of maintenance, we understand the interest in continuous maintenance. That said, the best way to ensure the computer system's continuity and evolve is to combine preventive, curative, and evolutionary maintenance.

Outsourcing the management and maintenance of the information system (or outsourcing) is part of a proactive approach. It anticipates failures and thinks about operating and securing the network while managing the optimization of the IS. We talk about total outsourcing when the information system is managed in its entirety or partial outsourcing concerning the management of well-defined elements. The latter is particularly suitable for companies with their own CIOs and for which outsourcing allows staff to focus on the strategic part.

Visit the Turn-Key Solutions (TKS) website to get the best IT Services in Alabama. We are an IT Solutions Provider company that provides secure managed services. 

 

 

 

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